O2 are shit. As opposed to being ‘The Shit’. Man

My email to O2.

Hi - question was going to be:

Are you aware that your site is without a doubt one of the most difficult to use, buggy and annoying sites on the web - entirely unfit for purpose, especially when you consider the size of O2 and the money spent on advertising?

Every time I am unlucky enough to have to use the site to retrieve my online bill, I get an alert box telling me that my browser is out of date and that you recommend I get an upgrade. For your information, my browser is V1.5.0.4 Firefox (the latest version) – which had a 20% market share at the end of last year in Europe.

However I then spent 5 minutes trying to find this form and almost forgot my questions.

Sequence is as follows –
1 – click on ‘contact O2′
2 – enter in mobile number and click ‘go’ – BTW this is not explained. The contact O2 link still appears at the bottom of the page, clicking it just reloads the page. No explanation why.
3 – Locate the ‘Contact Us’ link in the ‘General Help’ list. Not the ‘Contact O2’ link below this list that pushes you back to the previous page.
4 – Select ‘Email us’ from the list on this new page.
5 – read the 6 paragraphs of information entitled “How to email us” and then click the ‘Contact Us’ link at the bottom – but not the ‘Contact O2’ link 1cm below the ‘Contact Us’ link.
6 – hooray – the email form!

Having found this form I now want to know, why does O2 need my postcode and date of birth to answer this email? The details are mandatory – do you only answer emails for people in specific areas or born under specific star signs? I am a Pisces. Does this qualify?

The subject check box is interesting and a little scary. Two options:
1 – Email us and
2 – Other

Is that like ‘The Others’ in Lost (Channel 4). I think I’ll chose ‘email us’ as I don’t want to be kidnapped by badly dressed pirate types.

I bet you’re going to tell me that a new site is being designed as I write this, and I can expect to enjoy the new O2 online experience, ala Web2.0 very soon.

Can’t wait. I really can’t.

Count them up - 6 pointless pages just to send an email. How difficult can it be to have a ‘Contact Us’ button that just links to either an email address or an email form. Anyone would think they don’t want to hear from me.

You too can have O2 related fun at: http://www.o2.co.uk and while you’re there, check out the page title: O2: The leading mobile phone site on the Web. We’re all doomed. Again.

Written by exmonkey on June 19th, 2006 with 3 comments.
Read more articles on O2.

Related articles

• And now the end is near… (July 7th, 2006)
• Oh two? (July 3rd, 2006)
• O2: I’m writing this to say, in a gentle way, thank you but no… (June 29th, 2006)
• O2 the return (June 26th, 2006)
• O2 still…. yes the saga continues. (June 22nd, 2006)