O2 still…. yes the saga continues.

Brilliant -they replied to my last email with instructions on how to empty my cache!

Dear Marc,

Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused by our website.
Problems viewing your online bill can sometimes be caused by settings within your Internet browser itself.
Please follow this simple procedure to ensure that this is not causing you a problem:

- Open Internet Explorer.
- Click TOOLS from the top menu bar. A dropdown list should appear.
- Select INTERNET OPTIONS from this list. A new window will open.
- Across the top of this window will be several tabs with headings such as GENERAL and SECURITY, select the GENERAL tab.
- Click DELETE FILES. Another small window will open.
- Click the small check box titled DELETE ALL OFFLINE CONTENT.
- Click OK. This window will close. Your offline content will now be deleted. This process can take up to 2 minutes.
- You may also have an option DELETE COOKIES next to DELETE FILES, if so, click this also.
- Click the SECURITY tab.
- Ensure that your security level is set to either MEDIUM-LOW or LOW.
- Click OK, this window will now close.
- Close all Internet Explorer windows.

Now, go to the O2 home page at http://www.o2.co.uk and attempt to log in using your username and password.
If you are unsure of these log in details please reply to this email and we will reset these for you.
Once logged in, please select the link “View My Bill”, you will then be presented with a screen containing a number of different options relating to your account. Amongst these options you will see a link entitled “Online Bill”, clicking this will take you directly to your current online bill.

If you need any more help, please reply to this email or visit our online help service at:
http://www.o2.co.uk/help

Kind regards,

Sanjay Rawat
O2 Customer Service.

WHAT THE FUCK? I have no idea why they thought that I needed to know that!

Here is my reply (CC’d to their communications director and media affairs director)

Dear Sanjay Rawat,

You have not read either of the original emails I sent. You have simply pasted a load of irrelevant instructions in to a form email.

This has nothing to do with either my ability to see the my account details page or my cache needing refreshing.

Please read through the previous emails then come back to me if you like - but DO NOT - I repeat DO NOT simply cut and paste some rubbish that you use to brush off the feeble minded every time you get a support enquiry.

All you and your colleagues are doing by responding to my email in such an obviously contemptuous and slavishly machine-like way is proving my point and showing your company for the frauds (in customer service terms) they clearly are.

Regards

Marc

Written by exmonkey on June 22nd, 2006 with 4 comments.
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4 comments

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Christine
#1. June 22nd, 2006, at 7:53 PM.

Phew. I almost feel sorry for poor old Sanjay. Look forward to the next instalment in your O2 saga. (I’m with O2 too, so v interested).

jr
#2. June 23rd, 2006, at 7:15 AM.

sorry their customer service isn’t better

exmonkey
#3. June 24th, 2006, at 8:25 AM.

why should you be sorry? Unless…. Are you Sanjay?

gilesbooth
#4. June 25th, 2006, at 12:01 AM.

This is shaping up nicely. Will they respond with an email telling you how to clean the screen on your computer, or perhaps give you some tips on how to get stubborn marks off your keyboard?