O2: I’m writing this to say, in a gentle way, thank you but no…

I’m sure I got this email when I first wrote to them….

Dear Marc,

Thank you for contacting O2 Online Business Customer Service.

We do appreciate all comments, ideas and suggestions from our website users and we will use this information to help us improve your website experience.

If you have a Customer Service issue which needs a response, please reply to this email.

If you need any more help, please reply to this email or visit our online help service at http://www.o2.co.uk/help

Kind regards,

Richa Agarwal
O2 Customer Service

My reply:

Thank you for yet another robot mail.

I would like someone in customer services to: a)admit that your customer service responses are formulaic and often completely irrelevant and
b)communicate to me, in a meaningful manner, what changes O2 are going to make to actually provide the kind of customer service Sean Bean’s voice constantly touts on your television adverts.

Our contract is up for renewal in September, and I want to know that your customer service is not simply a small number of bland brush off emails, but actually something that provides SERVICE for you CUSTOMERS.

Regards

Written by exmonkey on June 29th, 2006 with 3 comments.
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Sib #4
#1. June 29th, 2006, at 3:08 PM.

I think they may just be trying to wind you up now.
Is it a different person who replies every time?

exmonkey
#2. June 29th, 2006, at 3:13 PM.

yes - from a giant Pez dispenser.

Sib #4
#3. June 29th, 2006, at 3:43 PM.

Actually on closer inspection this person was the one who sent you a very similar message in the first place. I think they have a loop and they have obviously run out of new responses so they are recycling