Comments on: Things you can’t change. http://www.unitedbyyucca.com/2007/05/20/things-you-cant-change/ This blog is about the things that make me smile, rant or shake my head in consternation. Fri, 05 Dec 2008 11:55:53 +0000 http://wordpress.org/?v=2.0.1 by: exmonkey http://www.unitedbyyucca.com/2007/05/20/things-you-cant-change/#comment-10543 Sun, 20 May 2007 19:35:24 +0000 http://www.unitedbyyucca.com/2007/05/20/things-you-cant-change/#comment-10543 And I am guilty of that too. All for a £2.50 saving. I am having to make a conscious effort not to fill up with utter impotent rage whenever these companies fuck me around. Worst of all is the fact that the hapless call center droid is not to blame, so then I feel guilty when I finally crack after being on hold for 40 minutes listening to the Four Bloody Seasons. And email support is worse - it is of as much use as phone support, but every exchange in the conversation takes 2 days rather than 2 minutes. Civilization has already ended, it's just no one noticed. And I am guilty of that too. All for a £2.50 saving.

I am having to make a conscious effort not to fill up with utter impotent rage whenever these companies fuck me around.

Worst of all is the fact that the hapless call center droid is not to blame, so then I feel guilty when I finally crack after being on hold for 40 minutes listening to the Four Bloody Seasons.

And email support is worse - it is of as much use as phone support, but every exchange in the conversation takes 2 days rather than 2 minutes.

Civilization has already ended, it’s just no one noticed.

]]> by: ditdotdat http://www.unitedbyyucca.com/2007/05/20/things-you-cant-change/#comment-10538 Sun, 20 May 2007 16:44:25 +0000 http://www.unitedbyyucca.com/2007/05/20/things-you-cant-change/#comment-10538 The problem is, people don't really care about customer service. You'll see that, on forums where people are discussing what kind of router/firewall/wireless bridge to buy. Someone will mention the terrible service they got from Dabs/Ebuyer/Komplett but despite their terrible tale of woe everyone will end up buying their gear from whoever is cheapest because they know that their chances of having a problem are low and they are prepared to take the risk. I always feel sorry for companies who obviously spend a lot of money on their customer service because I know they'll suffer for it in the end. The problem is, people don’t really care about customer service. You’ll see that, on forums where people are discussing what kind of router/firewall/wireless bridge to buy. Someone will mention the terrible service they got from Dabs/Ebuyer/Komplett but despite their terrible tale of woe everyone will end up buying their gear from whoever is cheapest because they know that their chances of having a problem are low and they are prepared to take the risk. I always feel sorry for companies who obviously spend a lot of money on their customer service because I know they’ll suffer for it in the end.

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