Comments on: Small cog gets ground down

by: Dr Fox

Mon, 19 Nov 2007 13:15:04 +0000

I think you should get a grip and worry about something more important.

Dr Fox

by: Reply from Southeastern - United By Yucca

Thu, 14 Jun 2007 08:54:23 +0000

[…] I got a letter back having send them a link (via their website) to this post. […]

by: Ally

Tue, 12 Jun 2007 10:05:33 +0000

One would hope so. I can see no other reason for it’s existence.

by: exmonkey

Mon, 11 Jun 2007 20:27:11 +0000

Do you think corporate jism is good for the skin?

by: Ally

Mon, 11 Jun 2007 16:04:50 +0000

We had the same fiasco with British Gas a couple of years ago - TOCOTOEX - I would literally come off the phone to them in tears of frustration and rage. I use the smallest suppliers I can find for everything, now, in the faint hope that they are not bathed in corporate jism.

by: exmonkey

Sat, 09 Jun 2007 06:53:46 +0000

That’s the problem though - withdrawing ones custom just doesn’t seem to be enough. Also, in my case, withdrawing custom just means I can’t get to work.

The rail companies use their local monopolies as a carte blanche to shit on their customers.

To me the whole thing seems crazy - the government wants us to use public transport and yet the private companies are using tactics like raising rail fares to control passenger numbers because they are incapable of providing the service.

What should be a heavily subsidised, publicly owned cheap transport system is own by a group of super rich fat cats, who will move on to directorships in other companies when the government finally takes the franchise from them and moves it on to the next fat cat. Plus they will get compensated for the lose of their jobs.

The rail companies have gone the way that all big business has gone (and the way the NHS is going), and there is nothing you can do. Absolutely nothing.

by: gilesbooth

Fri, 08 Jun 2007 22:02:37 +0000

I’ve just had a pointless small fight with Ocado over damaged and missing items - so many things were missing I had to go to the supermarket, which kind of defeats the point of an Ocado shop. They offered me a £15 discount voucher which I never received and then took a day to reply to an email about it - to say that I hadn’t provided enough information (forwarding the email ping-pong that led to the voucher offer wasn’t enough). I think if you’re running a web-based business you need to answer email like other businesses answer the phone. And all I can do is withdraw my custom - and I’m not hopeful any other grocery delivery service will be any better.

by: exmonkey

Fri, 08 Jun 2007 18:04:13 +0000

I’m only human. I forget things all the time. I don’t think forgetting my season ticket twice justifies penalising me £25.

by: Spooky_Gal

Fri, 08 Jun 2007 16:19:37 +0000

I feel your pain, and I sympathize - honest. But just playing devil’s advocate for a moment here - if they refund you the ticket money every time you forget your season ticket, surely there’s not much incentive to carry your season ticket with you, is there? Not to mention the paper work/financial book balancing that’s involved processing for the train companies.

I suppose the people that have actually lost their season tickets wouldn’t apply for a replacement (probably a cost involved) and would just submit claims for refunds every day!

by: ditdotdat

Fri, 08 Jun 2007 12:36:50 +0000

Ah, it’s different on the trains I get. If you don’t have a ticket you pay a penalty fair, even if the ticket office was closed, even if the Permit To Travel machine was broken, even if there was such a long queue that you would have missed your train if you’d waited. In other words, the touts never sell tickets so they serve no purpose at all, so if you hold one up then you’re simply denying the train company revenue.